It isn’t too late to increase your capacity before the Christmas rush.
At this time of year, we get many requests from contact centres to help manage their peak call periods. Some of our clients experience 50% of their annual calls in the last two months of the year.
Many contact centres believe they need to upgrade their entire call system to handle peak volumes, however, there’s a cheaper and more efficient way, utilising cloud services.
We operate one of Australia’s highest capacity voice platforms, capable of handling the most demanding traffic peaks. By using intelligent call routing, auto attendant and call queuing we help provide contact centres with an exceptional customer experience. Our fast and flexible service can be scaled up or down in a matter of minutes.
It isn’t too late to right-size your capacity before the Christmas rush.