Customer Portal

Privacy Policy

Vytec’s Privacy Policy

When you use our website “www.vytec.com.au” (“web site”) or if you acquire goods or services from us we are required to follow a specific Privacy Policy that is detailed herein. You may be providing your personal information to us, through our website, or through our account managers or otherwise. In doing so you agree to the collection, use and disclosure of that information in accordance with this Privacy Policy. If you do not consent to use of your personal information for certain reasons, we may not be able to provide you with our services or products.

This policy outlines the measures we have taken to implement the requirements of the Privacy Act 1998 (and the Telecommunications Act 1997 if telecommunications services are provided to you). It is designed to answer any queries you might have about how we collect, use, and disclose your personal information. If you have any further queries about Vytec’s privacy practices, please contact Vytec on 1300 192 626. Also, we will provide a copy of this Privacy Policy to you via collection from our reception at Level 3, 321 Pitt St, Sydney NSW 2000.

We may hold information that you have provided to us about yourself or your company, and definitely information about your use of our services such as telecommunications services and on-line services. Information that you might provide to us may include information provided in applying for goods or services such as a mobile phone, data, or voice services – for example, your contact details, driver’s license number, photo identification, general demographic information, and financial information. Or information generated by your use of our services – for example, your usage or telecommunicationscalling patterns and details of any contact you have with Vytec such as through our staff or specific account managers. Finally, information provided as part of your use of the Vytec web site such as your address, contact numbers or email address/s. 

We collect information about you to provide you with a particular product or service/s. We may also use personal information for related purposes such as providing our service or services, approving an application for Vytec services, internal accounting and administration, including sharing information with our related bodies corporate or credit agencies for reporting purposes, providing your contact details to recommended suppliers (after your written consent to do so) and for other approved purposes, attempting to protect you and Vytec from fraud, preventing credit infringement or developing a better understanding of your needs.

All telecommunications providers now have an obligation to retain certain network data and customer information (called ‘metadata’) for a period of at least two years Please consult https://www.ag.gov.au/data retention for more information on what we are required to retain and why.

If you do not provide us with your personal information, we cannot provide you with these services. Other than disclosure to service providers (explained below) or as required by law (for example, disclosure to various Government departments or to courts), our policy is that we do not generally give your personal information to other organisations unless you have given us your consent to do so.

We may share your personal information with service providers and other third parties to help us run aspects of our business efficiently. Occasionally Vytec might also use your personal information for other purposes or share your information with another organisation because:

  • we believe it is necessary to provide you with a service that you have requested.
  • we believe it necessary to implement our terms of service.
  • we believe it is necessary to protect the rights, property, or personal safety of another Vytec customer, any member of the public or Vytec.
  • we believe it is necessary to do so to prevent or help detect fraud or serious credit infringements – for example, we may share information with other utility companies, credit reporting agencies, law enforcement agencies and fraud prevention units.
  • we believe it is necessary to protect the interests of Vytec for example, disclosure to a court in the event of legal action to which Vytec is a party; or
  • the assets and operations of the business are being transferred to another party as a going concern.

When we share information with other organisations and service providers as set out above, we do so in accordance with this Privacy Policy. To the extent that these organisations and service providers gain access to your personal information, they are covered by strict privacy rules that prevent them from keeping this information or using this information for any other purpose.

Vytec likes to keep you up to date with our special offers and new services, unless you’ve specifically asked us not to. Please note that once you’ve signed up to a Vytec service, you can choose not to receive marketing information from us by calling our customer care team on 1300 192 626.

If at any time you want to know what personal information we hold about you, you are welcome to request a copy of your customer record by calling the Vytec customer care team on 1300 192 626. 

If at any time you wish to change personal information that is inaccurate or out of date, please contact us and we will take reasonable steps to amend our records.

Vytec endeavours to take all reasonable steps to keep your personal information secure. Only authorised users can access your personal information, and access is only for approved purposes. We train our staff and require our data operators to respect the privacy and confidentiality of your information.

Unfortunately, we can’t give you an absolute guarantee that your information is always secure. For example, no data sent over the internet is 100% secure. While we do our best, we can’t be held responsible for events arising from unauthorised access to your personal information.

If you have any further queries relating to our Privacy Policy, or you have a problem, please call Vytec customer care on 1300 192 626.