Advanced Cloud Calling & Contact Centre Solutions
Have More Complex Voice Requirements?
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Reliable, secure, enterprise-grade cloud calling and contact centre solutions.
Tailored to meet the most complex business voice needs at an affordable price.
As your single provider, we ensure seamless integration and support of the leading technology solutions.
Why Businesses Choose Vytec
- Advanced Calling & Contact Centre Experts
- True, Single Point of Contact for End-to-End Solutions
- Unique, Innovative Applications
- Custom, High End Telephony Solutions for Less
- Flexible & Scalable Solutions
- Enhanced Security & Redundancy
- Local Support
Simplify. Enhance. Deliver
What Can We Do For You?
Cloud Contact Centre
Build and deploy a 100% cloud contact centre in less than a week. You’ll be free from the limitations of legacy applications and can rapidly deploy a system that is tailored to your unique business needs.
Advanced Call Handling
Ensure you are delivering the best inbound call experience for your customers with a fully customised call handling solution.
A seamless way to integrate existing systems with new cloud-based platforms. A link between the cloud and your phone system that controls the calls and provides connectivity between the key phone systems.
Smart Record is a modular Call Recording solution that is perfect for any business that needs to record and analyze their data – then turn it into actionable business intelligence.
Enable your modern workforce with tools, ready at their fingertips. Supercharge your phone workflows to deliver better experiences to your customers and employees.
Custom Voice Applications
Highly configurable, flexible, and tailored solutions for some of the most complex business requirements
Flexible. Integrated. Advanced.
Cloud Contact Centre
We are experts in building cloud contact centre solutions to meet advanced voice needs.
Our solutions are designed to accommodate complex workflows and unique customer journeys.
Looking for a quick solution? We can build and deploy a cloud contact centre in less than a week.
Don’t compromise your vision to fit the solution to the platform. Your success depends on how well your contact centre integrates with your calling platform. As your end-to-end telephony solution provider, we can promise seamless integration between both platforms.
With 20+ years of experience building contact centre solutions, we understand which integrations work the best. Contact us to learn more about our most popular end-to-end calling + contact centre solutions:
- Microsoft Teams Calling + CC4Teams Contact Centre
- Spoke Phone + Twilio Flex Contact Centre
Click here to find out more about our contact centre solution for Microsoft Teams
- Global reach: Buy on-demand phone numbers from around the world and deploy them immediately.
- Reliability: Combining the requirements of tens of thousands of customers, Vytec UCCAAS platforms offer greater reliability.
- Scale: Scale up and scale back down as needed, responding to changing needs without penalty. Use what you need, when you need it.
- Control: Prototype, build, deploy, and rapidly update with little or no impact
- Design: Create workflows and intelligent routing tailored to your business and integrate with Google Contact Center AI to surface relevant information and recommended responsesIntegrate: Embed within Salesforce, Zendesk, or nearly any other CRM, build and deploy customizations easily. Use API integrations to pull in inventory data, customers’ past orders, payments, etc and connect with ecosystem partners that provide certified integrations for WFM and campaign dialers.
- Insights: Create, share, and consume reports with drag-and-drop ease, add custom metrics and KPI monitoring. Access interaction data with your own reporting tools using export APIs, including performance trends to further inspect and update your contact center
- Call Transcription & Recording: Have your real-time audio or post-call recordings transcribed, whilst securely recording, documenting, and storing calls that occur on any mobile phone, desk phone, or device.
- Omni-Channel: Support messaging channels like WhatsApp, SMS, or WebChat alongside voice with intelligent routing and performance tracking.
- AI-powered self-service: Automate routine customer inquiries with conversational IVRs and chatbots to reduce wait times.
- Remote agents: Make it easy for agents and supervisors to work from home with little to no operational impact.
- Proactive customer engagement: Reach customers with automated text notifications, click-to-dial, preview dialers, or a callback service during peak hours.
Control & Interoperability
Advanced Call Handling & Call Blender
Call Blending provides a seamless way to integrate existing systems with new cloud-based platforms.
Workplaces have transformed in fundamental ways. Companies that were traditionally on-premise phone system-centric, are now upwardly mobile, using video collaboration and mobile devices. However, this makes managing different devices and soft clients a big challenge.
With Call Blender, we build a link between the cloud and your phone system that controls the calls and provides connectivity between the key phone systems through an “overlay”.
Record. Comply. Report.
Smart Record is a modular solution that is perfect for any business that needs to record and analyse their data – then turn it into actionable business intelligence.
The Smart Record suite empowers businesses to turn unstructured communications data into valuable customer insight using real-time analytics, coupled with coverage of voice, desktop, and multiple message-based communication formats.
Available in three options:
- Record-It-Now: Designed for users who require a simple but reliable recording system offering recording, search with playback, and archival facilities.
- Standard: An entry-level call centre solution providing a rich set of features such as live call monitoring, real-time dashboard with drill-down, call categorization, evaluation tools, and integration with third-party CRM systems.
- Professional: An advanced call centre solution that includes limited access to CTIG’s real-time audio mining system, which provides automated call categorization and alerting based upon the content of the conversation.
Drag & Drop Call Routing
Flow, our unique, self-serve call routing portal has been designed to empower our customers.
Flow’s flexibility and ease of use gives you complete control over your call routing setup and changes.
No longer will you be at the mercy of others for all of the small, quick changes that inevitably arise.
- Simple drag and drop configuration
- Make changes when you want without being an expert
- Create unlimited call flows
- Advanced call reporting
Scalable. Flexible. Effective.
Whether over a private network, Internet, or SIP (Session Initiation Protocol) trunking provides a scalable, flexible and cost-effective calling solution for your business.
Vytec operates one of Australia’s largest voice processing networks. With capacity for over 3,000+ concurrent telephone calls, Vytec’s SIP Trunking service will ensure you’re always in touch with your customers day and night.
- Cost Effective
- User & Channel Based Pricing
- Works with any provider’s PBX
- Advanced call reporting