Twilio Flex Contact Centre
A programmable contact centre platform that fits your business, rather than the other way around
Twilio Flex helps businesses rapidly deploy tailored cloud contact centres free from the limitations of legacy applications. Flex is focused on delivering the core features that customers really need and giving them a ton of flexibility.
We use Twilio to build contact centre functionality that allows CX leaders to own their own roadmap and to actively evolve differentiated customer experiences.
Quick. Agile. Scalable.
What is Twilio Flex?
The platform enables elastic scale and is trusted by over 200K businesses to power nearly half a million agents worldwide.
Twilio is leading a generational shift in customer engagement as enterprises accelerate digital transformation, embrace cloud agility, and aspire to deeper personalization across the entire customer journey (marketing, sales, support).
Differentiated customer experiences are built, not bought.
Programmability. Personalisation. Differentiation.
Why Twilio Flex?
The pandemic has highlighted the downside to legacy, on premise contact centres – limited access to channels, inability to quickly adapt to remote work mandates, and wasted agent time plagued many contact centres and precipitated mass migrations to the cloud.
Digital-first, conversational engagement. Twilio has the widest breadth of communication APIs. Twilio Flex is built for conversational engagement that spans time, resources, and channels to reflect a customers’ typical experience rather than today’s reality of fractured, siloed engagement.
- Agility through programmability. Great CX is built, not bought…and building never really ends. Programmability delivers the agility needed for this process of continual inspection and iteration.
- Precise personalization. Precise personalization is achieved today through single user interface with integrations. This solves for the problem of wasted agent time as they’ve used many applications in the past.