Contact Centre for Microsoft Teams
Native. Omni-Channel. SaaS
The Best Native Contact Centre Solution for Microsoft Teams
CC4Teams is built with collaboration and communication in mind.
CC4Teams adds functionality that a Contact Centre agent needs. Together this allows for many new and efficient ways for your Contact Centre teams and groups to collaborate and improve performance, by, for instance, the ability to access the team’s complete knowledge base, or use Teams chat and conversate on topics between agents.
All of the agents’ conversations with team members remain available in one place for fast reference. Finding the right answers fast maximizes agent efficiency.
- First-time-right call routing
- Call transfer
- Supervisor functionality
- Call recording
- Real-time and historical reporting
- Graphical IVR
- One screen for all
- Wall boards
CC4Teams enhances Microsoft Teams with features and adds additional functionality to use Teams as a Contact Centre solution.
We add features such as cold and warm transfer, call-recording, IVR, operator attendant, historical and real-time reporting (integrates with Microsoft PowerBi), wallboards, home workers and many more.
The intuitive CC4Teams user interface, designed for Microsoft teams, offers the same user experience you’re accustomed to with the CC4Skype client. Therefore, your Contact Centre agents will learn to use the software in no-time.
Our Contact Centre software is designed in close collaboration with people who actually use it. The user interface is easy to use and easy to manage. This translates into a boost in your Contact Center productivity.
Intuitive Customer, IVR, Easy-To-Configure
- Easy to use in your home or office
- Integration with CRM, ERP, WFM & ticketing systems
- Graphical IVR (call flow)
- Speech Recognition
- Real time & historical management reporting (Microsoft PowerBI)
- Completely integrated in Microsoft Teams; access in any location, any time