vCare Video Conference Support
Peace-of-Mind Video Conference Room Support
Comprehensive. Real-time. Proactive.
What is vCare?
We are experts in managing and supporting both single and multi-vendor video conference (VC) and audio visual (AV) environments so you can focus on your business and let us handle the communications that support it.
The vCare service offering supports your on-going customer service levels by ensuring any service interruptions are quickly and efficiently remediated by our trained technicians.
With proactive monitoring, you know about any potential issues before they are raised by users. vCare packages offer comprehensive support for your existing VC/AV solutions and is backed up by our proven experience and expertise.
Benefits
- Eliminate wasted time due to technical issues during video meetings
- Let your IT manager focus on other priorities
- Peace-of-mind
Features
- Remote management
- Real-time monitoring which allows for proactive mitigation
- Quick incident response and resolution
- Full AV management including control systems and advanced solutions
- Patch management
- Advanced reporting
- Choose from three levels of support that meets your needs and budget
vCare maximises your video conference room investment by reducing wasted meeting time
Choose the support package that suits you
Three Levels of Support
vCare is Powered by VisibilityOne
Unsurpassed Monitoring & Self-Healing Capabilities
VisibilityOne is the only monitoring solution that can provide real-time diagnostics for today’s hybrid collaboration environment of both conference room technologies and the over 400 million remote users of video conferencing applications like Microsoft Teams and Zoom.
Benefits:
- Comprehensive: Provides real-time monitoring of cloud services, video, audio and IoT devices, including USB device monitoring
- Proactive: Automated warning notifications to head off potential issues
- Self-healing and failover capabilities
Why Choose Vytec for Video Support?
- Technical knowledge – true video & audio visual specialists
- Comprehensive – able to monitor all connected devices in the room (VC, AV, IoT)
- Local support, 24 hr on-call option
- Supports 3rd party installations
- National coverage
- Value for money
